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22 OCTOBER 2017

XII LEGISLATURE

Information Office. Funcions

Last updated on 14/04/2015

The Information Office acts as a central service to respond to queries and provide information about the composition and activities of the Senate, as well as the contents and services provided on its webpage.

It also centralises citizens' complaints and suggestions. Requests are dealt with in the order in which they are received.

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The channels available are:

  1. Telephone numbers: 900 103 038 - (+34)915 381 852 - 915 381 853 - 915 381 854
  2. E-mail: informacion@senado.es
  3. Postal address: Calle Bailén, 3. 28071 Madrid
  4. Forms on the Senate webpage: Solicitud de información y Quejas y Sugerencias

Opening times: From Monday to Thursday from 9.00 a.m. to 2 p.m. and on Fridays from 9.30 a.m. to 2 p.m.

Requests for information may be made by any means which provides proof of identity, including details of the information requested and a contact address for sending the response, which should preferably be an email address, also stating, as appropriate, the means by which you wish to access the information requested.

In general, and in accordance with the Regulation on the right to access the public information held by the Senate, requests for information are dealt with by the Information Office, if the request is for information available on the webpage. In all other circumstances, the Senate Bureau is responsible for dealing with requests.

Responses will be provided one month from receipt, unless copious or complex information is requested, when the deadline may be extended by a further month.

The Senate Information Office does not offer opinions or engage in debates with citizens. Neither does it deal with queries about the application or interpretation of legislation.

If you wish, you can write or access the profiles and pages of the Senators and Parliamentary Groups though this link "Participate".