CITIZEN RELATIONS

Last revision 01/17/2020

Which channels of participation are made available to citizens?

Making the most of the opportunities technology provides to get connected with the general public, the Senate is embarking on a new era with the creation of institutional accounts on social networks Twitter (@Senadoesp), Instagram (@senadoesp), and Youtube (user/ElSenado TV), which will allow for direct, ongoing and immediate communication with internet users.

Direct communication with Senators and Parliamentary Groups is enabled through two channels:

  • “Write to”: an option made available through a form which citizens can send electronically.
  • Direct access to their profiles on blogs and social networks, such as Twitter or Facebook.

Both channels can be found within the details for each Senator and each Parliamentary Group, as well as in the "Participate" section. This latter channel also allows users to contact Committees. Throughout the webpage, there are contact details to facilitate citizen communication.

Is there a Service Charter? What are the commitments made by the Senate in its relations with citizens?

Yes. At its meeting held on 23rd October 2012, the Senate Bureau approved the Senate Service Charter, with a view to improving quality levels in the services pro-vided by Parliamentary Administration. The Charter informs citizens of its quality commitments in the provision of services, as well as the rights and responsibilities of citizens in their dealings with the Senate. Every year, an assessment is performed, the results of which will be published on the webpage.

Why "The Little Senate”?

"The Little Senate" is the result of our belief that, in order to be a Senate for every-one, we must be closer to younger citizens.

A large number of children and teenagers are familiar with new technologies, have access to the Internet at home or in school, and use it as a source of information, as well as a channel for socialisation, recreation and entertainment. Both informative and fun aspects have been incorporated into the development of this section, with a view to conveying to younger users concepts such as democracy, political pluralism, the importance of debate and negotiation in the adoption of agreements, and the role of institutions.

What is the right of petition and how can it be exercised?

The right of petition is a fundamental right enjoyed by all private individuals and legal entities, regardless of their nationality, as reflected in sections 29 and 77 of the Constitution and developed in Organic Act 4/2001.

It is a right that can be exercised individually or collectively, as the faculty to address public powers either to inform them of certain facts or to demand their intervention, or both things at the same time.

To make it easier to exercise this right, a model petition is provided for presentation to the General Senate Register either in person or in writing. They must indicate the identity of the petitioner or petitioners, nationality, address for correspondence, addressee of the petition, as well as its purpose.

Once a petition has been submitted, it will be examined by the Petitions Committee. The Report that must be issued for every ordinary period of sittings, which is subject to the consideration of the Senate Plenary Sitting, will state the decision reached re-garding each petition, indicating the authority to which it has been forwarded for a response. The responses received to petitions will be forwarded to the petitioners.

Is it possible to submit suggestions and complaints?

Yes. The Senate is very grateful for any observations that will allow it to improve the content of its webpage. Suggestions and complaints which are submitted will be analysed and a reasoned response will be provided.

Who can work in the Senate?

Anyone who, having passed the corresponding competitive exam or recruitment process, has been appointed a Parliamentary Civil Servant or a non-Civil Service member of staff at the Senate. In addition, anyone who, having been appointed a civil servant with another Administration, is seconded to the Senate to hold certain positions, generally within the area of security. Finally, temporary advisory staff, characterised by the nature of their advisory capacity to members of the Senate Bureau or the Senators who propose them.

Information about different types of staff, requirements, competitions and recruit-ment processes and the main stages of these processes are published in the "Work and training in the Senate" section, which can be accessed directly from the homepage.

Are there training internships available in the Senate?

Every year, the Senate Bureau offers internships in the specialist areas of media and documentation. The requirements for these positions are published in the "Work and training in the Senate" section, which can be accessed directly from the homepage.

Where can I find information about the current bidding processes and previously awarded contracts?

For the purposes of ensuring transparency, and public access to information relating to its contractual activity, and without prejudice to the use of other forms of publicity, the Senate makes its contractual activity public via two channels; on the one hand, through the Public Sector Contract Platform, where announcements of calls for bids are published, along with procurement specifications, the opening of public invitations to tender and the awarding of contracts; and on the other hand, through the contractor profile, directly accessible from the main screen, where information may be consulted on contracts prior to 9 March 2018.

How can I exercise the rights related with the protection of personal data?

Citizens may exercise their rights relating to the protection of personal data (rights of access, rectification, erasure, restriction of processing, data portability and the right to object), by submitting their requests electronically. Said data will be used for the purposes set out in the procedure or action in question, being limited to those that are strictly necessary for the correct provision of services.

Failure to provide, or the partial provision of, mandatory personal data requested on any of the forms may lead to the Senate not being able to offer the service being requested.

The Senate has a Data Protection Officer, as well as an Inventory of Processing Activities, which may be accessed by electronic means.